I had the misfortune of ordering this futon over a month ago, and it arrived missing almost half the parts. I called the company, as instructed, to request replacement parts, however, they only sent me half the replacement parts. When I called back, they again, neglected to send me all the parts. I have now called them for a fourth time today, to request new parts, only to find out that they are out of stock and I will have to wait 4-6 weeks to get the new parts. Meanwhile, my futon has been sitting unassembled in my apartment for over a month. It is unacceptable that I will have to wait over TWO MONTHS to get all of the parts for this item, plus I have wasted a huge amount of time dealing with them. If I had been told I would not have a usable futon for over two months, I never would have ordered this!!!
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