The mattress arrived in good shape but with no literature or description of product. Since the picture on line was not what the mattress actually looked like, we were a bit confused as to whether we received what we had ordered. The picture on line looked like there would be a cushioned top, but we received a standard thick wall waterbed mattress. Excellent quality, though.
The strong chemical ( not usual PVC, new doll odor) smell did permeate the house. I had to open the windows and create a cross breeze for at least two weeks to reduce the odor. I would do it for longer, but it is midwinter (in Feb) in New Jersey!!
I do love the waterbed, so I'll put up with the smell or cold air til spring.
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