We've had this bed for almost a week and I have no major issues. I was expecting some problems with damage and parts missing because that seemed to be a common problem. I did have to go to the hardware store and buy another screw because there was a piece stuck in the top from the factory however, you can use it in a place that it would not be seen. There was also minor damage (thankfully) but luckily it was on a spot that was covered up by another piece of wood. Also there were some pieces that were not labeled but it was not a huge issue. So I am glad I didn't have to deal with the customer service. Putting it together was not difficult. There were no words on the directions but the assembly drawings were not hard to follow. As far a quality of the bed....it is great. You really can't ask for much more with the price. It is all nice real wood, the stain was done to par, I can see where it will gets marks on it easier than a hardwood but as long as the child is nice to the bed it shouldn't get too banged up, too quickly. It is very sturdy, I read some reviews that said it wasn't sturdy until it was against the wall. This is not the case for me. All I can think is that it wasn't put together tight enough for those people. It is very sturdy and of course even more so against the wall. For me, 115lbs and my boyfriend 170lbs changing the sheets is not difficult. I have no problem with the weight limit on this bed. The ladder is very sturdy as well. I have no fear that my daughter (6) will slip, or fall off. She loves it, I love it and it does free up so much space. Excellent product. I think it should last into her teenage years. I am not docking any stars based on the screw and damage, and even the non-labeling because in reality, any company can have those issues. I've seen it before and it doesn't affect the quality of the bed.
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