I know this review should focus on the product, but I think the service of Wal-Mart is just as relevant, as their service can affect the product. We read the reviews for this product and were excited to get a highly recommended car seat for a low price with free shipping. We also read the few 1 star reviews that stated the customer received a used product. With all of the 5 star ratings, we figured we would be safe. We ordered it, got free shipping, & it arrived quickly. I cannot complain about and am very pleased with that. However, the package arrived in an opened, beat up box. There was no tape securing the upper box flaps. The car seat was dirty and looked beat up. Cant blame FedEx, but Wal-Mart should have packaged it back up in plastic and taped up the box. I just want to warn everybody as we assumed we were paying for a brand new product. The Evenflo Tribute carseat looks and works fine. I give the product 4 stars, but I give Wal-Mart service a 1 star rating due to poor product re-packaging.
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