I'll start by saying this is my first digital video camera device. I'm old enough to remember 8mm wind up movie cameras. But, here we are in a digital world and I was in need of a Video Camera and the Zi8 came highly recommended. I will say that for a rank novice, the device is certainly intuitive and easy to operate. I'm shooting short videos for work and uploading them to YouTube, so the HD function isn't being used, but using the camera with an external microphone, I'm finding the sound and picture quality to be excellent. The software downloaded easily from the camera on first hook up and I haven't attempted any advanced editing with that, but for my needs of quality short recorded videos, for the time being, this fits the need in a good way. I did have the camera freeze up once, and the Kodak support people were reached quickly on the phone and just told me to remove the battery and restart the camera, and it worked. I have no knowledge as to why the camera malfunctioned, but it hasn't done it since, so I'll let it be.