The service was good, but I guess the size I ordered was too big because I could not get it to stay in place. It kept doubling over and wrinkling, so I just got disgusted and took it off. Previously, however, my Mom had one that she put on my lower back which did help my back pain a bit, but it didn't make it go away. The heat in itself was a relieving factor. Next time, I'll get the right size.
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