First and foremost, having several children, it is nice to be able to toast more than 2 slices of bread at one time. Secondly, I LOVE the bagel option. We love bagels, and are always cooking them. I have always had single toasters, that wouldn't allow for toasting of bagels (holes too skinny), much less have a bagel option. This one does, and it's perfect! It is a very solid, yet attractive toaster as well. IF I must list something that I don't care for about it, which is super minor, is that once you put something in, such as a bagel or whatever, you have to let it run it's course. I haven't tried to force the handles up while it's cooking but I have lifted carefully and they are down for the count. BUT nothing has yet to burn in this toaster, while I was always burning bread and other items in all past toasters that I have owned. (the only reason I even tried to lift the handles a few times, was because I was in a hurry, and for no other reason other than me being impatient, from starting cooking bagels or toast right before running out the door). I love that it is sterling, it matches all the other items in my house, including my new sterling toaster oven that we use for pizzas, etc. Definitely would recommend. I am so glad I purchased this great toaster. :D
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