I was really pleased with how fast my order got to me. I ordered it on tuesday night, and it was here by early friday afternoon (3 day shipping via fedex).
Overall, I am very happy about this purchase. I was a little hesitant to buy such a large product online without seeing it in person (the stores around here were out of stock of the black one which is the only one they sell in stores).
I wasn't sure how the color was going to look in person, but it is a really pretty medium grey–Not too dark, not too light. It is definitely a neutral color that would be easy to match to several colors (my living room has dark red curtains, and the futon will be a nice center piece with some red throw pillows).
Set up was EASY. It took my boyfriend and I less than 10 minutes to get it put together.
I love that the back position has four notches/sitting positions. It is great that it the back is very adjustable and not just straight up and down and uncomfortable.
The cushion is a little less cushy than I thought it was going to be, but it is still comfortable. It might not be the best thing to sit on for extended periods of time, but it feels perfectly fine when I lay on it as a bed. It is firm and supportive, but not uncomfortably so. I may put a memory foam topper on it when it is being used for an extended period of time as a bed.
When folded out as a bed, there are two small, straight legs that fold out from the upper-mid back to give the back side some support when it is laid out. These legs seem alright for support, and I like that they are hidden in special pockets when not in use.
I'm really happy with the product. I have only had it set up for about a half hour, so it is only a first impressions review. I am honestly just really surprised. It exceeded my expectations. I am a firm believer in, "you get what you pay for." In this case, the adage seems to have been proven wrong. For the price, I feel like it's a steal.
I don't know how well this will hold up over time, but it seems sturdy enough for good, long-term use. Common sense dictates that lighter, metal frame pieces of furniture should be handled with care. If this futon is dragged and handled harshly, it will flex the frame, and loosen the legs. If properly cared for, I am sure this futon will last a good, long while.
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