Finally got the bed. After unpacking both boxes, while looking for the assembly instructions, we noticed that one box says twin base camp bed, (this contains the head board and foot board) the other box says "mate" bed double size.
So first of all, they sent only half of the bed correct. The whole second (HUGE & HEAVY) box they sent is half of a totally different bed. I would like to think a company would be competent enough to be able to send 2 boxes that actually match up.
Second of all, the delivery took a long time- I paid extra for quick delivery, if they don't offer this, it should not be an option.
Third, neither of the boxes contain any instructions on assembly OR hardware to put the bed together. Honestly, who sends just a big box of parts of a bed with NOTHING ELSE?
So I now have a bunch of random pieces of wood around our small apartment, a toddler that has to sleep on the floor, the company's website is completely useless (try to click on "download assembly instructions" and nothing happens, same for "watch product demo")
I tried to get through to them on the phone yesterday and could not get through to anyone.
Of course today and tomorrow they are closed.
Now I should have to pack up all this heavy wood, and ship it back? It won't even fit in my car, that is why we ordered online!!
I am extremely dissatisfied with this company.
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