I've been reading where many people have had trouble putting this product together. Well, I did it myself on the kitchen floor with no problems at all. The directions were not really written out but rather described via poorly drawn pictures, but it was easy for me to figure out. The pieces were clearly labeled and you just have to use some common sense (keeping all pieces facing the right way, etc,). I've had the unit for about 3 months now. One door doesn't hang quite right, but the unit itself isn't perfectly level so I'm guessing that's why. It does get a fair amount of use, being it's being used as an additional kitchen pantry. I find it to be quite roomy. I keep small serving platters and glass cookware on the bottom, and the shelves above that fit large cans of bread crumbs easily. The depth of the shelves fit a loaf of bread perfectly. I did a site to store pick up, so if the box was damaged I would refuse it there. It's my understanding that once the product leaves the store, they are no longer responsible to take it back. And that means you have to pack up and ship it back to the manufacturer,,,, which I avoided by picking it up rather than have it shipped directly to me. But I was lucky in that all pieces were okay, all holes fit perfectly and all hardware was there (with a couple of extras). Don't forget it's a relatively inexpensive unit, and I figure if we get three years out of it we're pretty lucky. It's perfect for our current needs.
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