The bookcase arrived sooner than quoted, which was nice. However, when it did arrive the back piece was missing and another piece was broken. My husband did not realize either issue until he was in the middle of putting it together. So basically he ended up with the front of the unit assembled but with no back to put on. He called the company who manufactured the piece, and once we forwarded a receipt and a few other details, we received an email stating it would take 4-5 days to process, plus shipping time, for parts they happened to have in stock. Of course, there was no mention as to whether the missing parts were in stock :-\ But it really did not matter anyway....the inside shelves were not wide enough and fell of the shelf pins and the pre-drilled holes did not line up so the unit was not at right angles. I measured it, and it was an 83/97 angle. So yeah....it leaned to the side. The customer service person said that it would "realign once the back was put on properly." We decided not to wait and took it back to our local Walmart. We decided it was not even worth our time to take it apart. My husband just hauled it in with the email receipt from the on-line purchase. The full purchase amount *was* refunded, and we did request shipping be refunded, too. And we did get the shipping refunded, thankfully. I DO NOT RECOMMEND THIS BOOKCASE. IT IS NOT STURDY, IT IS POORLY DESIGNED AND POORLY MANUFACTURED. PLUS THE RESPONSE FROM THE MANUFACTURER WAS UNACCEPTABLE FOR OUR EXPECTATIONS. I truly suggest looking for a different bookcase!!
Was this review helpful? (4) (0)
Thank you! You have successfully submitted feedback for this review.