I was really impressed with the look of this once we got it out of the box. It's one of the few times where something actually looked as good as I hoped. It's very contemporary in styling, and it holds everything that we needed it to hold. It holds all of our gaming equipment, the drums, the actual games, the controllers (both regular and guitars) in a neat and organized manner. When everything is packed away it looks like a nice piece of furniture, not some cheesy storage box.
Oh, as others have mentioned, when we first pulled it out of the box, it had a strange odor (almost like beef jerky! LOL) However, we took the plastic wrapping off, opened it up and spritzed the interior fabric and the outside down with Febreze fabric refresher. It was fine after a couple hours. (I would expect that a couple dryer sheets would have the same effect.) So it wasn't my experience that the odor lingered for days or was so bad that it needed to be returned or anything close to that -- Spritz a couple times and problem solved was my experience.
The top of the ottoman is well padded and the instruction booklet indicates that lid surface can hold up to 300 lbs so you can sit on it if extra seating is needed.
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