I had never purchased anything like this on-line before, so wasn't sure what to expect. The process at the store (pick-up) could have gone more smoothly. The product itself came in a huge bulky/heavy box, so it was good I had an SUV. I had to get help to unload it and get it into my house, but once I got it inside, I was able to put it together "mostly" by myself. I had to have my daughter help me twice, due to needing extra hands/strength, but other than that, the directions were pretty clear and all the parts were there. As long as you know you really have to "assemble" it, and have a little help, you can get 'er done. Now that it's up and working, it runs well, and is relatively easy to use. There are a couple functions that are not self-evident (even with previous gym treadmill use) just by looking at the controls, but when you refer to the instruction manual, you can figure them out. This product definitely meets my needs and I would recommend others buy it!
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