Got the JumpPod 7.5 a year ago. It's used in-doors (our basement has a high ceiling# a couple hours a week by my kids #one around 70 lbs, the other around 100 lbs. - Customer support is good. The jump surface had to be replaced under warrantee due to defective stitching. I had to provide photos of the problem which is a pain; but I think the company is seriously interested in improving the product and this helps. - The stitching on the mat around the curcumference is also failing; but it's not under warrantee and is not bad enough to be a safety issue. - Also, after 1 year I began to experience broken springs. They sent some as a courtesy; again, after I supplied photos# but I've been losing about one a week #all the springs are the same age after all# so I'm ordering replacements. Again, the customer support is good because replacement parts are available. I think the design of how the spring attaches to the metal frame could be improved so there is less strain on the end of the spring #they all break in the same place). - I think the legs are unneccesarily tall. Although our basement has a high ceiling, I think the legs could be much shorter without danger of "bottoming out" and give more jumping room without hitting the ceiling. All this said, we really like the product because the size is unique and just right for us and at a good price and most of it is nice and sturdy.
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