I am sorry you didn't receive a smooth shave after using the Sensor 3 razor. I am sure this was frustrating for you. I am glad you have taken the time to share your feedback. You may know this already, but to help create the best shaving experience make sure to use light, gentle strokes and keep the razor clean by rinsing during use. Also you may find shaving right after a hot shower will soften your hair and make an easier shave with it being clean. We’d like to hear further details about this purchase, please contact us at (800) 445-5388. We are looking forward to hearing from you soon.