Customer reviews

Customer Reviews | 24 reviews | 3 out of 5

3.0 stars

24 reviews | 3 out of 5

3.0 stars

24 reviews | 3 out of 5

Would recommend to a friend
5 stars
4 stars
3 stars
2 stars
1 stars
1-20 of 24 total reviews
Would recommend to a friend



1-20 of 24 total reviews
1-20 of 24 reviews
Replacing parts is expensive, tiresome and now "no longer available"

Customer review by micheleayn

2.0 stars 1/3/2013 by micheleayn
by micheleayn

This product used to work great but shortly after purchase it stopped picking up water. I noticed that the squeegee on the front was torn on the side so I bought the replacement part and again it worked fabulous. A few months later, squeegee ripped again, bought a replacement, again it worked great. Then a few more months down the road, again the product stopped working but squeegee replacement did not resolve the problem. (Note that I clean this product after every use with a bottle brush to remove the dirt build-up). A review said to get a new tank cover because the float gets stuck however this part is "no longer available." Customer service said the same: "no longer available". So I am off to locate a similar product from another company with better quality parts! Too bad Bissell, your product is almost there :-(

Holly Springs, NC, USA
This machine does a beautiful job!

Customer review by Emmiedam

5.0 stars 7/18/2013 by Emmiedam
by Emmiedam

Your flip-it has transformed my floors! I have hard tile floors that were stained with old floor polishes from previous tenants. Everytime I use this, more of the build up is coming off! I agree with some other comments about reading the guide for all details. I also agree with other comments that some of the parts are frail for wear and tear. Yes, cleaning it every time reduces the breakdown of materials, as well Bissell's cleaning solution is not harsh. I do tell other people about this product. So, my future hope is that Bissell will have parts available for when I need them. I plan on purchasing one of the steam mops in the future in order to restore and polish my floors myself. ;-) Thanks, Bissell!

Altoona, PA, USA
Love it

Customer review by Jo

5.0 stars 7/29/2013 by Jo
by Jo

Ive had the Flip it for many years and it has always done a great job. I'm almost 80 now and it's easy for me to use and cleans up any mess or dirty floor as needed. I love it. We have had 3 dogs and several cats over the years, as well as 2 grand children that live here, since Ive had this Bissell and it has made my life easier then it would be trying to clean up with a mop and a bucket of water. Never had any problem. You do need to clean it after use; I get a lot of animal hair in mine when I am finished because I may not have vacuumed first, but it is such a pleasure to be able to walk across the floor barefoot and feel how clean it is when I am done. Kudos to Bissell for the Flip It

Andover, MA, USA
Bad Purchase

Customer review by BB206

1.0 stars 9/6/2013 by BB206
by BB206

I purchased this as a gift for my Mom thinking it would make things easier for her. 1 month later she finally told me she hated it. I thought it was typical "Mom" complaints. The joke is on me as I'm now cleaning her house. This thing doesn't suction at all. I've checked #and rechecked# everything it said to check and the collection cup gets a teaspoon of dirty solution water in it. And you can only guess, the rest of the dirty water is on the floor. What a piece of junk and a total waste of money. I'm disappointed as I'm a dedicated Bissell user. Guess I'll go back to the cheapy Swiffer mop. It works must better than this thing!!

Comment from Joe - 9/6/2013

Here are a few tips that may help: a. Check the filter. If the filter is dirty, remove it from the collection tank and clean or replace as needed. b. Make sure the float is not activating prematurely. If so, a new tank lid is needed. c. Make sure the floor nozzle is on tight and snapped into place. Here is a link to the parts for your Flip-it

Maryland, USA
My Flip-!t® Hard Floor Cleaner is Awesome!

Customer review by Aja

5.0 stars 10/18/2012 by Aja
by Aja

My Flip-!t® was purchased in 2007 for home use on 1,500 sq. ft. of tile floors, and despite almost daily use and a tumble down a flight of stairs, it is still going strong! It is lightweight, easy to use, and keeps my floors spotless. The dry vacuum is extremely effective on hard floors. I use both the brush and pad with the wet cleaner vacuum and I am continually amazed by the deep cleaning ability of the Flip-!t®. The squeegee and suction leave the floor clean and almost dry. I clean the unit after each use according to directions and there has been no degradation of its efficiency. My Flip-!t® is indispensable!!

Clearwater, FL, USA
Flip-It Hard Floor Cleaner

Customer review by Miette

5.0 stars 8/26/2012 by Miette
by Miette

I love it!! The vacuum side does not get up as much hair as I have in my house with 3 cats and a husky, so I do need to vacuum first, but it cleans and then sucks up the dirt into a container! I paid a lady $180 to clean my vacant house to rent it and the floors were still dirty. I was in a hurry and had to go back with my flip it. I cleaned the floors one time with the flip it, got cups of dirty water out of it. Went over the floors with a white towel and they were CLEAN! She said she cleaned the floors 3 times, not sure with what product, maybe one of those mops that just moves dirt around... Now she wants a Flip-It!

Rossmoor, CA
Would buy again

Customer review by Thumper

4.0 stars 6/9/2012 by Thumper
by Thumper

Bought the Flip it primarily for the wet mop/vacuum feature so have not used the dry vac much. But it cleans great using the wet side. Unbelievable how much dirt it picks up even after a thorough sweeping and vacuuming of my hardwood floors. Light weight and easy to use so it doesn't tire you out like manual mopping, plus it sucks up the dirty water and cleaning fluid mixture so it doesn't dry on the floor like it would if you just used conventional mop method. Recommended the Flip it to my daughter-in-law for her new house based on my experience with it.

This product is terrible

Customer review by vet

1.0 stars 1/14/2013 by vet
by vet

This has got to be the worst hard floor cleaner I have ever used. The really bad part is the brush doesn’t move but depends on man power to clean the floor and the suction is not that great. This is supposed to be a machine. To me it is nothing more than a glorified broom and mop. I am planning on returning this item and go back to the Hoover FloorMate Hard Floor Cleaner. It cost a little more but the brushes move to clean the floor, the suction is much better and the man power required to push and pull the machine is almost nothing.

Comment from Lisa - 1/16/2013

Thank you for your review. We are sorry you are disappointed with your machine. The full size deep cleaners also clean bare floors as well as carpets, and have a strong rotating brush. We recommend the Proheat 2X deep cleaner. To view, click at the link

Madison, WI, USA
Great product!

Customer review by Gulf Floridian

5.0 stars 8/19/2013 by Gulf Floridian
by Gulf Floridian

I have bought this product for family weddings and bridal showers. It has always been a great gift with continual compliments as the couples use the flipper. I finally bought another for myself after my original purchase quit from 5 years of daily service on all-floors ceramic tile in a 3 bedroom house with multiple pets and family members. The secret to the machine's long life is to clean and dry the machine parts after use including the rubber components and internal channel section that goes to the dirty water container.

Gulf Floridian
Florida, USA

Customer review by Pinky1

2.0 stars 9/4/2013 by Pinky1
by Pinky1

I received my flip it hard floor cleaner last week, I have tried it twice now in that time. I am SO VERY UNHAPPY & DISAPPOINTED with this mop! I read the instructions about the mopping pad needing to be wet, so I made sure I was very careful to follow the instructions! It left dirt and streaks all over my floors and the brush pad was NO better! I can't remember the last time I was so unhappy with a product! Definitely will be returning this and NOT RECOMMENDING this to anyone!

Arizona, USA
I like this

Customer review by Aunt Jude

5.0 stars 2/4/2012 by Aunt Jude
by Aunt Jude

I've had this 'Flip-it" for years and really like it. I've never used the vacuum function because I bought it to use for cleaning my tile floors. I like that it vacuums up the dirty water so I'm not spreading all that dirt around the room. I wash the floor, then fill the tank with clean water and rinse. It sucks up all the water and the floors dry in a few minutes. I would definitely recommend this to anyone looking for an easy, mess free way to wash your hard surface floors.

Aunt Jude
Fincastle, VA
breaks too easily

Customer review by cgallagher

1.0 stars 2/2/2012 by cgallagher
by cgallagher

I have owned 3 of these in 3 or so years. I like the way it cleans my hard wood floors, but it keeps breaking in the same place. 1st my plumber and twice my cleaner have somehow knocked it over in the closet where it is kept and the top has completely broken away from the bottom. There would need to be some improvements made to that piece before I would consider buying this product again.

I will sell my Bissell Flip it Cheep

Customer review by SunDevil

1.0 stars 10/4/2012 by SunDevil
by SunDevil

I bought a Bissell Flip it to clean my tile floors throughout my home. It cleans off surface dirt, but if I want to clean the deep down dirt I have to push down very hard on the Bissell to get some of the dirt out. It’s a lot of work. If you want a surface floor cleaner, this one will work. If you want one that actually gets the ground in dirt out, this is not the one.

Comment from Joe - 10/8/2012

Good point. If you have ground in dirt that has collected on waxy cleaners or over a long period of time, you will have to use a little elbow grease. You may need a cleaner with a rotating brush depending on your floor type. Good luck in cleaning.

Utah, USA
I love the Bissell 5200 Flip-It

Customer review by CS

5.0 stars 12/14/2013 by CS
by CS

I Love the Bissell 5200 Flip-It. Okay --- so it doesn't work great on the carpets. But I don't use it on the carpets. I use the hard floor cleaner side only. I have one for home and another for our store. Please let me know when you have the Bissell 5200 Flip-It available again, since it is out of stock currently. I need a new one.

Comment from Lisa - 12/20/2013

Thanks for your review. The BISSELL FlipIt name is changing to the PowerEase. This is in stock; please check out this link:

Great I Love It

Customer review by Elamay

4.0 stars 1/27/2013 by Elamay
by Elamay

It works great for my smaller rooms at our lake home. I also ordered extra pads and filters so if wet or dirty I always have a fresh one. We have 3 cats and 2 dogs and I use it daily to keep the floors vac'd and quick to clean up paw prints by just flippin it over. My friend liked it so much after trying mine I ordered on for her.


Customer review by CNF

5.0 stars 7/28/2012 by CNF
by CNF

I have a white tile floor in my kitchen, not to mention a husband, 2 kids and 3 dogs. I could sweep, mop and then dry (with a towel) daily. This makes it easier by giving me an all-in-one tool! The best part is that the suction really does get my floor even more dry than if I dried it on my own with a towel. Kudos!

Bowdon, GA
Falls a little short of a great idea

Customer review by liser1

3.0 stars 12/9/2012 by liser1
by liser1

The premise is great. However, It is not great at picking up the dirt on my hard floor. When coming to the wet clean, twice the dirty water container detached and spilled onto my freshly cleaned floor. I guess i expected a little more from this product.

Comment from Lisa - 12/11/2012

Thank you for your review. Make sure the collection tank is properly installed to prevent the tank from detaching. If there is no dirt being pick up, please contact us at this link so we can help you

Liberty Twp., Ohio,45044,USA
Not Enough Suction

Customer review by Disappointed

1.0 stars 9/12/2012 by Disappointed
by Disappointed

Even right out of the box there was so little suction this unit could not pick up a single food crumb. We got this product with points earned through work so thankfully not out any cash. Thank God the broom and dustpan still work.

Comment from Joe - 9/17/2012

We hate to hear experiences like this. Please email us the details to your issue including your model/serial number at this link and we will take care of you. Thanks and sorry about your new toy.

Dallas, TX, USA
How I feel about flipit

Customer review by sugarfoot

2.0 stars 10/28/2012 by sugarfoot
by sugarfoot

I love this product, but it last about 8 months then it will not pick up water. I am very carefull to clean the filter and clean it,before I put it away. Wish I could resolve the problem, but I will continue to buy it .

Comment from Lisa - 10/30/2012

It's nice you like your floor cleaner. Please check out our easy steps to repair the no suction on your unit.

St Petersburg, FL, USA
Bad Idea!

Customer review by peggyella

1.0 stars 9/16/2013 by peggyella
by peggyella

I am very disappointed in this product. Hard to push and does not clean floors well especially as vacuum. I only wish I could return but have thrown box away. Money wasted for sure.

Comment from Lisa - 9/18/2013

Thanks for your feedback. We can help with the no suction. Also, with your machine not pushing freely; perhaps there isn't enough water being released. Please check out our FAQ page; you just may find after our easy tips you will like your machine better. Here is the link:

Georgia, USA
1-20 of 24 total reviews
1-20 of 24 reviews