I bought this as a replacement to my old black & decker spacemaker toaster oven... This model has a much sleeker and modern appearance. The heating elements heat up very quickly and seem to work very well. That said, I wish it came with the little tray that came with the older one, this only has the rack that lets all crumbs & grease/oil fall right on through. I have made a tin foil tray, but it is just not the same. Problem #2 is that the installation process was not very easy. The molding along the bottom of my cabinets was actually deeper than the screws that it came with, so I ended up at Lowe's searching for the right length... they were only $2, but still they were an added aggrevation. If it came with the tray and the installation were not so complicated, this would have been a 5 star review. Works great, and looks great now that I finally have it up, but be prepared for a little extra work to get it how you want it!!!
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