I received this item as a Christmas present and loved it for the first month I used it. My popcorn came out perfect and it made everything a whole lot easier. Then the Knob broke. This wasn't too big of a deal since parts break all the time, weak links etc. but I really wasn't very happy that this had happened so soon. However I went on their site and ordered the rod and knob kit. Unfortunately you cannot only buy the knob. According to their site they ask you to allow for 7 to 10 days for delivery. More than 2 weeks later I have to call them and ask where is my part. Apparently their system was down for two days and this had delayed all shipments. Two days later my package arrive, no knob just a rod. Which I did not need. So I call them again, they are so sorry for the inconvenience, they'll send out another package immediately, please allow for 7 - 10 days shipping. It's been more than 2 weeks again. I phone them again. According to their system I told the woman I spoke to that I was just going to throw my product away. Now why I would throw away a perfectly good machine for a $6 part, only they would know. Again, Oh we are so sorry, please allow for 7 to 10 days shipping. Yeah, I am still waiting. Save yourself the frustration and buy someone else's product
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