I just received this heating pad this year (2014) for Christmas, and have used it every night..it great for my aching neck muscles, shoulders, and upper back. I have muscle pain in my upper left shoulder and this pad covers that as well. The soft material makes it feel like you're wearing a plush robe.. They knocked this one out of the ball park!
My ONE AND ONLY complaint, is the cord. I think it would be a better idea to have it connect to the pad in the middle if the back. It's on the right side, and it sleep on the left side of the bed, and I get tangled up in the cord rolling over, etc. It just doesn't feel right where it's at. Even my husband, who was helping me get it on, sitting on the couch said the cord is in a stupid location. BUT, for the wonderful way it works on the neck and shoulders, etc., it's worth every Penny.