My hp is less than 4 months old.... it is broken, looks to be the motherboard. I went through their tech department. It was determined (after several sessions of saying the same thing over and over) that my computer was broken and would have to be shipped back for repair. It's under warrantee, so it's all good...right? WRONG. They send me the box for shipment, and I fill out the paperwork, and tape it up, attach the new label for shipping, and haul it out to the shipping company.... Today the shipping company delivered it. To me. I sent it Saturday. They covered the label I put on it, did not notice that they had already sent me this package, and now they sent it to me again. Obviously this is an error with the shipping company, not HP. They are willing to come pick up the package give me a new label to put on it and send it. So I call HP, all I wanted was the address to go with this new label. 30 minutes on the phone they would NOT give me the address. I ask to speak to a supervisor, there's not one available. Finally, I hung up and looked up their US corporate office. I spoke to a guy for 10 minutes, still I don't have the address. He says they have to send the labels so HP can pay for it. I told the guy I was not impressed. All I wanted was the address. Apparently, that is too much to ask. So, thanks HP, for making a poor product, and for being so customer unfriendly. I know the shipping error wan't your fault, but the product is, and the HP customer service with no management to speak with is. I am not impressed. I will never buy another HP product again.
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