We ordered 3 barstools, and received them relatively quickly. However, one barstool was defective. It was about an inch shorter than the other two, was missing the protective rubber feet, and had a stripped screw which prevented us from securing the seat. I called costumer service and they sent me a prepaid return label and ordered another barstool for me. The new barstool came quickly, but was also defective and had to be returned. We are trying for a third time to get a good stool. We really like the looks of these stools, but we need three. Let's hope that the third time is the charm and that someone at the warehouse is checking their merchandise carefully before shipping it out.