Very good grill -- excellent customer service! 5/29/2012
Customer review by itsmpm
5.0 stars 5/29/2012 by itsmpm
i have the older affinity 3100 3 burner model with stainless top and cabinet and it has been a great grill for almost 5 years now. stainless steel grates and burners, heats up very fast, cooks evenly and the built in starter still works! however, recently i found rust holes in the bottom casing below the burners. i was disappointed but decided to contact weber before buying a new one and i'm glad i did. they truly believe in their product and even though i'm only months away from the end of the warranty, they are replacing the rusted parts at no charge. i have always believed that customer service is half of the purchasing experience and ducan/weber is excellent in this respect. this grill is the lowest price point in the weber line but it is an excellent value and carries an excellent warranty and i highly recommend it for around three hundred dollars!!!
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Would recommend to a friend? Yes
Age:35 - 44
Ownership:Longer than one year
Usage:A few times per month