1. The belt clip is absolutely horrible. HORRIBLE! I've looked around for belt-clip cases that will fit, unsuccessfully. These radios are 3-times too thick for common cell phone cases.
2. The included battery packs have less run-time than advertised. Even with light usage, on the low-power FRS channels, and charging them for an hour during lunch, they're still dying before the end of the day.
3. These units have a serious problem with shutting-off at random times, even when fully charged... this seems to be an issue only with the included battery-pack that occurs often with just minor vibrations and shocks. But even if using other batteries does fix it, that means the included desktop chargers are useless (without significant modifications).
4. Definitely not water or dust resistant, which should be a standard feature for any 2-way radios meant for outdoor use. There are a couple other Motorola radios that claim dust/water resistance, but they lack desktop chargers, and negative reviews suggest they're not actually water resistant.
5. The interface for setting up the radios is far more complex and involved than it needs to be. The manual is too large and pretty unclear about all the settings. It's manageable, but annoying.
6. The high/low power dual-PTT buttons arrangement is an absolutely terrible design, and definitely not glove-friendly like they advertise for all the other buttons. High/low power should be just another configuration option, and PTT should just be one large button.
6. Not actually built by Motorola. The brand name was simply licensed to GIANT International, Inc., which is who you'll have to deal with for issues under warranty.
1. Reception is as good as I could have hoped for. Good strong clear signal over half a mile away, from inside a building, and with plenty of obstacles, on the low-power FRS channels. MURS radios would get better range, but even the cheapest are quite a bit more expensive than these.
2. Big on/off volume knob is much better than push-buttons.
3. This model takes larger AA batteries, so you can get up to 25 hours on a set (NOT the junk battery pack they include), rather than a max of just 10 hours with other smaller AAAs powered radios from Motorola and others.
4. Flashlight built-in. It's right there whenever you might need it. Everybody loves this feature.
Sadly, in the realm of FRS/GMRS radios, these kind of problems are commonly reported, across just about every brand and model, so I'm not sure there's anything available that is significantly better. If I had to do it all over again, or if/when these units go out, I'll be trying the Midland units instead, since they seem to be built less like TOYS than Motorola/Giant radios, and aren't so hit and miss for the (sane) mix of features every radio should have, though the reports of reliability for those units are mixed as well.
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