Well packaged item. Looks very sturdy. Instructions clearly marked. Hope I never have to use this in an emergency situation, but I feel sooo much better having two of these upstairs in my house. I like that the box it comes in has a carry handle, so you can keep stashed under a bed or in a closet or behind a chair that's nearest to a window and can easily grab the handle on the box w/ the ladder neatly tucked/ folded inside. I did not know it would come like this, and was concerned how I would store it without it getting possibly tangled up. But am glad the company thought to package this is such a manner to make it easy to grab and install in case of emergency. Very pleased and actually feel like I got a heck of a deal price-wise! *When it arrived, we used this as an opportunity to go over, as a family, what our fire escape plan is so that everyone knows exactly what to do and where to go*
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