If you have the bag, model 29-0692 (that # is found on top of the UPC), you are pry doing it wrong. I hate to see a good product get a bum rap for that reason. If you face the bag with the Cricut logo on front, you will find a hidden zipper on the right hand end. Open the zipper to expand the end, then find the second zipper. You have to fold back the material on the expandable zipper part but it IS there. Unzip it, slide the Cricut in, zip shut & you're ready to go! I have the Expression & have never had a problem getting it in or out of the bag. Hope this helps.
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