Got this for my Mom who has chronic neck & shoulder tightness to replace another product. This is much more comfortable and fits better over the shoulders. She does not need the velcro enclosure but it is nice to have, and she does not need the aroma therapy, but agiain, it is nice to have. She uses it daily without any problems, although it is a bit heavy, the benefits 'outweigh' the issue. Retains the heat longer than the other product, also. Overall, I highly recommend this product from Wal-Mart, who has the BEST PRICE compared to other on-line sellers.
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