On June 21st 2010, I purchased Sharp Microwave from Walmart.com. Unfortunately, the product failed to function on May 6th 2011. Since the unit was still under manufacturer's warranty, I called Sharp Electronics customer support number (case number: 6318-394), and I was referred to Sharp's authorized dealer J&H Appliance (367 Meridian Avenue, San Jose, CA 95126-3416). I dropped the Microwave at J&H facility on May 10th. It's been 4 weeks since then and the unit is not yet returned to me. During this period I contacted Sharp Electronics and their authorized dealer J&H 10 times for a broken unit under manufacturer's warranty. Every time I called Sharp Electronics customer support I was transferred between departments and put on hold for 10 to 20 minutes. When eventually Sharp Electronics customer support representatives picked up the phone, they either told me they have no visibility into what's going on with my case (they found my case number in their system), or gave me information different from what J&H told me. On May 27th, I sent a letter to Sharp Electronics Corporation, Sharp Plaza, Mahwah, NJ 07495-1163. The letter was received and signed by N Guzman on May 31st. I had my mail address and phone number listed on the letter, but no one from Sharp contacted me. I didn't see in Sharp Electronics any concern on the inconvenience this problem has caused my family. Instead, I experienced lack of responsiveness and unreasonably long processing time. Because my unit is still under manufacturer's warranty and being repaired by an authorized dealer Sharp referred me to, I believe Sharp Electronics should be totally responsible for having the unit fixed and returned to me in a timely manner.
As the result of having no access to a functioning microwave oven, my family has to spend extra time in cooking everything in conventional oven. I will never buy any Sharp product!
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