After reading the product description I was expecting to receive results very quickly (within 5 days) but it took 13 days from the day I mailed my sample for my results to be receive by me via email. This is tolerable if it is expected, however, I had emailed them and was told they were never received and I had assumed they were lost at the post office level. In retrospect, I assume the test was physically delivered via the post office but had not been officially checked in. This would explain why they had not marked the test as received even though I (and others here) had expected it to be received days before I had contacted them. Also, it seems that others here have the idea that the two circles need to be completely filled. They did not in my experience. I used slightly more blood than I do for my glucose monitor, but I only filled the circles about halfway. I read and re-read the instructions and nowhere do they say to fill the circle completely with the blood sample, but there is an illustration that shows the two circles completely filled. Perhaps that is where the confusion came from. I put my blood drop in the center and as I said, it filled the circle halfway from the center to the outside, and I received results with no problem.
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