We are sorry to hear that there was a problem associated with the use of our product, and we apologize for any inconvenience this may have caused. As you may already know, we are required by the Food and Drug Administration (FDA) to obtain as much information as possible on complaints associated with the use of our products. In order for us to better understand the events that occurred and file a complete report, we are asking for you to contact us. Please contact us and use the case number 713280 as a reference for this issue. We can be reached by phone at 800-719-9260, Monday through Friday 7:30am - 5pm ET.