Thank you for providing your feedback to us. As you may already know, we are required by the Food and Drug Administration (FDA) to obtain as much information as possible on adverse events associated with the use of our products. In order for us to better understand the events that occurred and file a complete report, we are asking for you to contact us. Please contact us and use the case number printed towards the top of this letter as a reference for this issue. We can be reached by phone at 866-634-9120, Monday through Friday 7:30am - 5pm ET. If we do not hear from you within two weeks, we will consider this matter closed. When contacting us back, please refer to case number 719695.