I count myself among the "silent majority" and generally, will not offer criticism. However, I feel you crossed the line when you messed with my hair. I have used the Natural Instincts rinse for many years. The new and improved product is anything but improved. I was able to use the old product ONCE every 5 or 6 weeks. I liked that convenience. I found the grey hairs showing through within two weeks. Now, after 2 weeks, we are given the conditioning rinse to add highlights. This morning, after using it, the "highlights" gave my grey hairs and scalp an orange cast. In addition, some of the conditioner dropped into my sink. I had a hard time scrubbing it clean with a cleanser. I'm not certain, but I'm afraid if I hadn't cleaned it immediately, I may have had a permanent stain in my sink. I can no longer recommend this product to anyone. Whether my review is posted or not, I hope someone in the Clairol organization will take notice and bring back the "old" product. Until then, you have lost a loyal customer.