Customer reviews

Customer Reviews | 749 reviews | 4.1 out of 5

4.0 stars

749 reviews | 4.1 out of 5

4.0 stars

749 reviews | 4.1 out of 5

Would recommend to a friend
5 stars
4 stars
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1-20 of 739 total reviews
Would recommend to a friend



1-20 of 739 total reviews
1-20 of 739 reviews
love it!!!

Customer review by julesrn1225

5.0 stars 8/17/2016 by julesrn1225
by julesrn1225

Have been using for several years. Tried to go without it, didn't work, love the product

Flint, MI, United States
Would recommend to a friend? Yes
Nothing compares to the original

Customer review by Cali girl

2.0 stars 7/25/2016 by Cali girl
by Cali girl

Nothing will ever compare to the original formula. I keep and old empty bottle with the ingredients listed just in case they ever remake it. All of the remaking of this product is never as good as the original formula researched, formulated, and distributed by Nexxus Beauty Products Santa Barbara CA. Mississauga, Ontario L5N 6S2

Cali girl
California, United States
Very good product. Can be. Used with other. Make u

Customer review by Ec103

5.0 stars 7/15/2016 by Ec103
by Ec103

Very. Good product. All my. Friends. Use it. To this day very very. Good. [This review was collected as part of a promotion.]

L A, CA, United States
Would recommend to a friend? Yes

Customer review by B bop

4.0 stars 7/10/2016 by B bop
by B bop

Great product refresing feels like massage therapy on ur head

B bop
New York, NY, United States
Would recommend to a friend? Yes

Customer review by JanC

1.0 stars 12/6/2015 by JanC
by JanC

I have been using Therappe and Humectress for a very long time. Keeping it stocked up in the bathroom cabinet. When it came time to buy more I had to get the new formula. I wasn’t hesitant even though I read the negative reviews. I thought maybe those people were having a bad day or they were planted by a competitor to post a negative review. Let me tell you, I was wrong. I can’t believe the difference in this awful new formula. My hair would always be soft and manageable with the old formula. When I’d use the round brush to give it some wavy body it would take and hold until the next shampoo. Not with this new formula. My hair is not soft after shampooing/conditioning (sort of reminds me of straw) and it will not hold any kind of style I try to give it. I am very disappointed. I want to throw this stuff away and get something different but it cost too much. When the time comes to buy shampoo and conditioner again, you can bet it won’t be Therappe or Humectress. I can’t figure out why they would change something that didn’t need changing.

Pennsylvania, United States
Would recommend to a friend? No
Beautiful hair

Customer review by All natural

5.0 stars 6/27/2016 by All natural
by All natural

I love this product and my hair looks much more healthier

All natural
Colorado, United States
Would recommend to a friend? Yes
L-O-V-E! Luxurious Conditioner!

Customer review by sages1976

5.0 stars 11/19/2015 by sages1976
by sages1976

Firstly, I must say I do love love love the smell of this conditioner. It makes me feel like I just walked out of the salon every time I wash my hair. Every woman loves that smell and feeling so A+++ on the scent! To top it off, if I don't wash my hair for 1 or 2 days, the smell stays in my hair, not as strong but strong enough that I still feel like my hair smells clean. Awesome! Secondly, this conditioner just rocks at softening and not weighing hair down. My hair has so much movement and feels like my 2 yr old's hair, and he has some gorgeous hair! This product is probably now one of my top 2 or 3 conditioners of all time. It does what it says, my hair no longer feels dry or brittle and it makes me feel more beautiful every time I wash and style my hair. You can't ask for much more than that! AND...I didn't see a mention of parabens on the label so I'm totally sold. This will be in my bathroom for many moons to come! [This review was collected as part of a promotion.]

Los Angeles, CA, United States
Would recommend to a friend? Yes
1 of my top 2 favorite conditioners

Customer review by cnorman13

5.0 stars 11/17/2015 by cnorman13
by cnorman13

I fell in love with this product after the first use. It was love at first smell. When I opened the bottles to smell what the product smelled like, I knew I would like the product. It had a great smell. A little tropical with a girly flair. The smell was the perfect strength, not too strong but still was able to get whiffs of it throughout the day. After the first use I noticed my hair was softer and smelled wonderful. When I used all of the other products in the line, the softness increased exponentially. You can really tell a difference by using the shampoo, conditioner, and conditioning mist. And the product just got better over time. I have now used it around 4 times and still feel that it's one of the top 2 shampoos I have ever tried... and I've tried a lot of conditioners. I truly cannot say enough good stuff about this nexxus conditioner. I received this product free from influenster in exchange for my review. [This review was collected as part of a promotion.]

Phoenix, AZ, United States
Would recommend to a friend? Yes
know what works best for you

Customer review by klmgirl78

5.0 stars 9/19/2010 by klmgirl78
by klmgirl78

Seems like most of the folks who don't like the new formula are those who have used the old one for years. That's understandable, because the changes do seem to be substantial from what I've read as a new Nexxus user. But this is one of those situations where you just gotta know what works best for your hair. If you don't like silicones, then yeah, this will be a horrible product for you. You'll be upset you bought it. If you have oily hair, you may feel as though this product coats too much, as it SEALS IN moisture very well. But if you have dry, brittle hair like mine and really get great results from silicone based products, you'll find nothing better out there than Nexxus Humectress. It left my super dry hair unbelievably soft. A few minutes and it felt like I had been growing silk instead of just mere mortal hair! Humectress is my new favorite conditioner and I've gone through MANY others as a hair product junkie - with no less than six different conditioners in my house at this moment as I type. Humectress humbles them all.

Would recommend to a friend? Yes
Great Conditioner

Customer review by Jaspyr4

5.0 stars 7/2/2016 by Jaspyr4
by Jaspyr4
Verified purchaser
Verified purchaser
Customer has been confirmed to have purchased the item from Walmart.

I've used this conditioner for years on my color treated hair and it 's a steady top performer. Don't buy it--leaves more for me!

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Would recommend to a friend? Yes
Verified purchaser
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Customer has been confirmed to have purchased the item from Walmart.
Excellent product!!!

Customer review by Colleen

5.0 stars 6/1/2016 by Colleen
by Colleen

I have been using this product for over 32 years and nothing compares to this conditioner! It is my one MUST have in life!

Annapolis, MD, United States
Would recommend to a friend? Yes
not the great product it used to be!

Customer review by libragirl839

1.0 stars 5/13/2016 by libragirl839
by libragirl839

I usedNexxus humectress for years ,more years than I can count .it always left my hair very manageable and soft the only conditioner I ever used and my hair never got used to it nordid it weigh my hair down or make it over conditioned .I don't know what you did to the formula but it's terrible now it was better when it was in the white bottle with the dark grey top I'm so sad that you keep changing the formulas of your products will not use again

New Jersey, United States
Would recommend to a friend? No
Conditioner of Your Dreams?!

Customer review by shinejunkie345

5.0 stars 1/19/2016 by shinejunkie345
by shinejunkie345

I don't know how they did it but this conditioner is a miracle in a bottle. I love how the light, sweet, natural, coconut scent matches with the shampoo but isn't EXACTLY the same (a bit more floral and tropical)! This leads to a nice scent layering instead of a one note fragrance. I have pretty thick, slightly wavy, dry hair but after the first use it was instant results. Because my hair is so thick I have issues with it being weighed down and lifeless. After use it felt like my hair got a needed drink of water. Every strand was "plump", full and hydrated. My hair was much more volumized and had a satin/silk like feel that created lots of movement and life. This was done without any kind of filmy feeling or residue coating. I've been using the system for more than 2 months now and haven't seen any sort of build up of any kind. Great product! [This review was collected as part of a promotion.]

Long Beach, Ca
Would recommend to a friend? Yes

Customer review by Sad consumer

1.0 stars 5/5/2016 by Sad consumer
by Sad consumer

Bought a bottle of Humectress unaware the formula had changed. I thought I had mistakenly picked up shampoo instead of conditioner. I am actually getting more knots from using Humectress than if I use Therapy shampoo on its own. More knots, dry looking hair and static. All from this new formula. I'm tossing it. What a shame.

Sad consumer
New Jersey
Would recommend to a friend? No

Customer review by Beyond disappointed

1.0 stars 5/10/2016 by Beyond disappointed
by Beyond disappointed

I have been a long-time loyal customer of this product, but NO MORE. I am SO VERY disappointed in the product change. I will not be buying this product again..

Beyond disappointed
Minneapolis, MN
Would recommend to a friend? No
love it

Customer review by ksquared

5.0 stars 9/10/2011 by ksquared
by ksquared

i flat iron my hair religiously, so split ends and dry strands are my daily gripes. i work long retail hours so getting a hair cut regularly can be a challenge. i was desperatly in need of a hair cut the day i first tried this line of products; i had worked late and all the salons were closed. i ran into the drug store on my way home and figured i had nothing to lose by trying the products my sister always swore by. i immediately noticed my hair was more managable after my first wash and when i walked into work the next morning i actually was complimented by two of my coworkers on how smooth my hair looked (they originally thought i'd gotten a trim because the ends didn't look dead!). i just love this stuff! when my hair is particularly dead, i sometimes take just a dab after towel drying my hair and run it through my ends as sort of a leave in conditioner and it is just beautiful! i will say tho, that if i don't alternate products here and there, my hair will get kind of heavy (i suppose its residue) but as long as i use a different product every few days i have no problems!

Would recommend to a friend? Yes
The formula changed?!?? WHY??

Customer review by totally unhappy

1.0 stars 6/15/2015 by totally unhappy
by totally unhappy

I have long (below my butt), straight, natural blonde hair. I have used Therappe & Humectress to keep it healthy for over 20 years. I bought a new bottle of Humectress this week. At first, I was puzzled, because this stuff did not have the characteristic smell that Humectress normally does. After my hair dried, I noticed that my hair was frizzy and somewhat stiff, sort of like what high humidity does to some people's hair. I also noted that I could not easily comb out my wet hair; it was quite tangled. Normally, Humectress makes my hair soft, smooth & shiny, and easy to comb. Hmmm… odd… Then I read the bottle!! They CHANGED THE FORMULA!! How can they change the formula so drastically and still call it "Humectress"?? This stuff is NOT Humectress. It needs its very own name, and I want my original Humectress back!! In addition, Nexxus actually put animal parts in this product: this new formula has FISH EGGS in it!! (Fine, call it 'caviar' if it makes you feel better. It's still fish eggs…) In any case, since it no longer does a nice job on my hair, I'll be unhappily looking for a new product.

totally unhappy
Phoenix, AZ, United States
Would recommend to a friend? No

Customer review by Kristeena

5.0 stars 4/29/2016 by Kristeena
by Kristeena

I love this brand it makes ur hair so soft and manageable would recommend it to even a stranger [This review was collected as part of a promotion.]

Mesa, AZ, United States
Would recommend to a friend? Yes
Nexxus Humectress

Customer review by BBINSANDIEGO

1.0 stars 4/15/2016 by BBINSANDIEGO

I preferred the old formula without the Caviar Complex. This Caviar Complex makes my hair feel so gushy and it oily so I had to stop using it. The old formula made my hair feel so strong without weighing it down. I miss it!!!! If you know where I can get the old formula, I'd be very grateful.

San Diego, CA, United States
Would recommend to a friend? No
A Case of Humectress and Classic Humectress

Customer review by Furs and Feathers

1.0 stars 4/26/2015 by Furs and Feathers
by Furs and Feathers

I used this product almost 30 years ago and it saved my hair from the damage that perming and dying had done. Nothing worked as well as Therapee and Humectress in bringing the beauty back to my hair at the time. Recently, I was trying to remember the name of those products so that I may use them again, and the names came back to me. Here on this site I see that you changed the formula and that customers are not happy with what used to be wonderful products. How disappointing! I don't know what I am going to do now. I was counting on being able to use this product. Please go back to the old formula so that people may experience something wonderful. It happens sometimes - fixing things that aren't broken and realizing that you had a good thing going for you, as it did for Cocacola with Coke and Classic Coke. I will keep checking to see if you do return to your roots!

Furs and Feathers
Would recommend to a friend? No
1-20 of 739 total reviews
1-20 of 739 reviews