NOOOOOO STOP! if Your thinking about Purchasing this Bunk bed Please Reconsider! I too Just like You read the reviews and saw people seemed to be overall happy with the product, so I said Okay, Good Price Lets get it! Bought it for my 2 kids 5 & 16 Worst Mistake Ever! The Box is 230 lbs, I had to use a truck to pick it up, NO Its Not an Easy assemble, You have to have a minimum of 2 people, So I get the bed to my home & guess what? There is a Faulty Part, a Blank Rail for the bottom half of the bunk with no holes in the sides to put the slats in, so I'm really ticked off Now I've had to pay for a truck to use/gas and pay someone to help me put it together, So I call the Number on the Manuel with the item number part number etc. (was on hold for approx 30 min) I speak to a Girl in Quality Control/Customer Service Parts Return Department, She was extremely short with me, cutting me off & behaving blatantly Rude, I ask her to speak with a Superior she refuses & will Not tell me her Name or put a Manager on the phone then decides to hang up on me! so I calm down & call back the next day & am able to reach a Manager who is apologetic and re-assures me My new part is on the way 5-7 days. The part arrives in 2 full weeks! Meanwhile my Kids are sleeping on Pallets on the floor. Guess what?? Its STILL THE WRONG PART!! (((TWICE NOW))) AFTER WAITING 2 WEEKS TO GET IT. MY CHILDREN ARE VERY DISAPPOINTED AND I AM OUTRAGED & ANGRY. ITS BEEN SITTING IN THEIR ROOM OVER A MONTH, HALF WAY ASSEMBLED BECAUSE OF DOREL'S MISTAKE, HORRIBLE CUSTOMER SERVICE SKILLS & INABILITY TO PAY CLOSE ATTENTION TO DETAIL. THANK GOODNESS FOR WALMART'S AWESOME MANAGERS & GREAT RETURN POLICY I AM ABLE TO RETURN IT, OF COURSE ***AFTER WE RE-ASSEMBLE THE REST OF IT AND HAUL IT BACK***Its Not worth Your time and Money People! I would suggest You go with another product name and save yourself a HEADACHE & DENT IN THE POCKETS!
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