Great item here, I bought for wifey as an xmas gift, she didn't dig it, I did. I would sit in it for a while after work and its great but since she didn't like it I took it back to the store.
About the features, at first try, its a learning process to learn the diffrent settings. I like the fact that you can postion the massaging to where you want it and move it as needed. You can adjust the back massager for width. The shoulder part adjusts up and down to accomadate diffrent size people and really dig in to tired shoulders.
Only thing I can pick on it about is that you can't have heat without having the massaging function on.
All in all, its a great product, but it is pricey, so I guess this is the cadilac of massagers
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