AutoShack Front & Rear Premium Ceramic Brake Pad Set for Ram, Dodge & Chrysler, 1500 2011-2018 Ram 1500 2006-2010 Aspen 2007-2009 Durango 2007-2009, 4WD RWD V6 3.0L 3.6L 3.7L V8 4.7L 5.7L

Hello Ismar! We’re sorry to hear about your experience and understand how frustrating this situation must have been. Upon review, your initial order arrived damaged and incomplete, and we immediately worked to resolve this by offering a replacement or refund. A replacement was arranged as requested, but unfortunately, it was later confirmed lost in transit. At that point, a full refund was processed on your order, and it was confirmed as completed through Walmart’s system. We recognize that delays and repeated issues can be disappointing, especially when you needed the part urgently. While situations like this are outside of normal expectations, our goal is always to provide a clear resolution as quickly as possible. If you are still unable to locate the refunded amount, we recommend checking directly with Walmart support, as they manage the final refund posting on their platform. Our team remains available if you need any further assistance. Regards, Customer Service Team AutoShack