Boy, we had gone through the ringer in the purchase of this bed. When we received the bed the first time it was damaged, there was red paint on it, poles were bent, it was a mess. We returned it to the store and had the purchase price refunded. We contacted online customer service and they refunded the shipping cost and then told us to reorder the bed with expedited delivery, once the order was placed to call again and they would credit the charge for the expedited shipping back to us, so that is what we did. Then the bed was delivered to the wrong home (similar addresses, always happens, we return their packages that we receive but believe they keep ours) so we had to go to that house, take the bed off their porch, and bring it home. When we got it upstairs, the instruction manual was not in the box! After researching we found the manufacturer's info and contacted them, they e-mailed us the instructions and we were able to get the bed together pretty quickly and easily. The bed looks great, good quality, and great price. Despite all of the trouble we had to go through, I am glad we actually made this purchase. I am impressed with the quality and appearance of the bed, and you really cannot beat the price! Looks great!