Just bought another one after warping of the first..THAT I BOUGHT 3 YEARS AGO. Even if I got a year out of it and had to replace it I'd say I still got good value. I use mine at least 3-5 times a week and under high heat on many occasions. Just don't see how you can complain for spending so very little money. I'll agree that if customer service is saying that warpage is the result of misuse, that's lame. Otherwise, just buy it, use it and own up to the fact that you're buying "on the cheap". Otherwise, go buy one for $50.00 to $200.00.