POOR QUALITY AND CUSTOMER SERVICE
I purchased this TV and after 8 months it failed. It has a beautiful picture and the Roku features are awesome. We loved it so much we thought of moving it out of the basement and into our family room to replace our Sony 55. However it failed out of no where. We contacted TCL who "concluded" that we broke it. Here is the excerpt we got in an email:
Thank you for contacting TCL Online Support.
According to the evaluation of our Service Department, your TV has a cracked panel. This damage might have occurred from transporting or moving the device or any other activities that might have hit the panel. The panel of the TV consists parts that are on the surface of the screen and inside of the screen. Therefore, there are cases wherein damages may not be visible on the outside, but are visible once the TV has been turned on. With this, we encourage you to check with the Retailer if they cover this type of issue with the TV. TCL reserves the right to exclude this type of damage from warranty claims as stated on the Manufacturer's Limited Warranty found on your TV's Manual.
They determined this by me taking pictures of the light in the bottom corner of the TV as well as the over all TV. The TV has been sitting it its location since its purchase and there is not visible signs of damage to the outside. I called support, which was taken by a nice person in another country, the person just apologized and clearly didn't understand any of my questions. I simply asked if he could tell me how they can determine based on a few photos that it was damaged. He said he tech support specialists know these things. He again apologize and I asked to speak with his Supervisor, he said they are busy now, and would have to call me back.
I have never and repeat never had a LCD TV break or just die. I have 4 other brands in my house, two of them 5 years old. Guess the old saying is true, get what you pay for. Maybe it was broken when I bought it and it finally failed. But to dismiss me without an explanation or do anything to fix it, is bad customer service. Lesson learned, learn from my mistake don't buy a TV from TCL