When Straight Talk works, it can be good, delivering fast speeds and connectivity. When it doesn't work, youre in trouble. There is no customer service except outsourced reps in the Phillipines and Thailand. They have over 1,000 closed cases with the Better Business Bureau in just the last year. I was getting little to no coverage at home and then periodically my text messages wouldn't work. There was nothing they could do to help and the frustration of the people I was dealing with was driving me crazy. The data ranged from turtle slow to decent. Sometimes ID have 4 bars and other times I couldn't even make a call. Its very hit and miss. But once text messages stopped working and they couldn't fix it, that was it. Realize you have no store or no real live humans to go to so youre taking a gamble. They literally have over 4,000 complaints, which is up there with what you'd expect from the cable company. Just know youre taking a risk, especially if this is your main phone that you rely upon. If you do have a problem, the only way to get a refund is the Better Business Bureau.