For all you who are not satisfied, remember you get what you pay for! I bought my LG620G almost a year ago from the Straight Talk site. I was diagnosed with cancer and needed a reliable phone to stay in contact with doctors labs etc. I don't keep a cell phone except for my jobs or when in school, so this is only my fourth cell phone. I wanted cheap and reliable. It has been more then I needed. I immediatly went online and purchased a 2GB memory chip and earphones for the built-in radio (can be found for less than $10 online) and an extra charge cord as the one it has looked fragile and can also be found for less than $10 online. The new one did too, so maybe that is just how they are. Actually I found a charge cord and a car charger bundle together for $12 online. Just keep searching, and remember micro USB not mini USB! I think I found earphones, other on Amazon.com link: http://www.amazon.com/gp/product/B003YDV1SA. With all you accessories this little phone is a gem with texting, internet, apps games camera, video and only costs me $30.00 a month. I have not had any issues except occasionally losing internet connection if the weather is bad. It does not disconnect, just stalls a little and I reload the page. You can't toss it around alot since it is a slide phone and I have read reviews that this causes static and sometimes disconnection if the slide hinge is damaged. Otherwise all else is good. Best phone on the market? Hardly... But if you just want to be free of all the costs with other services but still need to be connected, socially or like me for a real issue. this is it. If this phone bites the dust I will replace it with the same model it has pleased me that much.