This is an excellent product. I was very, very hesitant to switch to Straight Talk from Verizon. I bought an unlocked GSM phone thinking that I would get decent service with T-mobile. The service is horrendous where I live. The more i learned about Straight Talk I, i got both optimistic and pessimistic. It seems that my un-locked phone would pull service from both AT&T towers and T-mobile towers, but the customer service would leave anyone licking their wounds. I took the plunge and did EVERYTHING to initiate service online - got the sim card and starting month card from Straight Talk's website, and then bought my 6 month card from Walmart.com. I am truly amazed at how well things have turned out. My phone number was ported from Verizon in less than 2 hours. NOTE: if you decide to port your phone number never do it on a weekend! With a few exceptions, a weekend port won't be resolved before the business week starts. I ported mine on a Tuesday. I would recommend any day except Saturday, Sunday, Monday, or a holiday. I can't say enough about the high quality of the coverage area. I live in a relatively rural area. My friends and family and I have grown up simply understanding that Verizon coverage exists in certain areas. It was a fact of life. But, the veil has been lifted. I get better coverage now than anyone I know. It's not even close. I can't say you will have the same results, due to tower locationing in your area. But, If you are a customer who is at least somewhat tech savvy (and DOES NOT require customer service assistance much), then you are shooting yourself in the foot if you do not get Straight Talk. So, what you need to do is educate yourself about the difference between GSM phones and CDMA phones, determine who provides the best coverage in your area Verizon/Sprint or A&T/T-Mobile, buy an UN-LOCKED phone from a reputable dealer, and then buy the starter kit from Straight Talk. By saving on my plan alone, my LG G2 will be paid for in 1 year (actually about 10 months). After 1 year on a contract plan, I would still be paying twice as much or more for the same plan, with the same or less coverage, and my phone would be compatible only with my contract carrier's network (unless I were educated enough to un-lock it myself, which I'm not). There are no disappointments here.