Upon reading my previous review, a Skyway customer service representative promptly reached out to me and immediately shipped a replacement duffel. My new Sigma 5 22" duffel is perfect! I am very pleased with its quality and features. The fabric is heavyweight, the double zippers are durable with nice, hefty pulls, and the lining of the bag is very nice. Even the rounded "legs" on the bottom of the duffel are of superior quality- not like the four cheap peg-like "legs" on my old bag that tore loose from the fabric after several years of use. Additionally, I love all the storage pockets and the piggyback strap. This duffel is one I will enjoy using for many years to come. I am also very impressed with the customer service I have received. Skyway definitely honors its warranties and takes pride in the quality of not only its products but also in the relationships it builds with its customers. Thanks, Skyway!
Skyway Luggage Co. Sigma 5 22-In Duffel-Black Sigma 5 22-In Duffel
About This Item
- The durable fabric exterior resists abrasion and tearing while providing superior protection against the elements. Reinforced carry grips promote easy lifting and optimal handling.
- A removable, adjustable padded shoulder strap is also included.
- Multiple internal and external pockets keep personal items and documents handy.
- Stud feet on the bottom of the bag provide additional protection.
- 5-YEAR LIMITED WARRANTY.
Ricardo Beverly Hills
100% Polyester,100% Polyester
22" Duffel: Extremely Disappointing
For the past 20 years my wife and I have purchased your luggage exclusively. We have never had a problem and we love your older products. I am incredibly disappointed in the quality of the 22" Duffel I recently purchased. My last purchase 7-8 years ago was your "Doctor Bag" which is still in excellent condition with the exception of the failure of the main zipper. I currently have it in a shoe shop and they are trying to install a new zipper for me. The duffel has "plastic" hooks for the strap as opposed to the metal on all of my other luggage. The zipper is flimsy and lightweight compared to the heavy duty zipper sewn into leather on my Doctor Bag. You have gone the way of all companies in the United States and have sacrificed your time tested quality for an inexpensively and cheaply built foreign product. I am 68 years old, college educated, self employed and I am out overnight more than 100 nights a year. I don't worry much about what items cost. I am more concerned with their quality and how long they will last me.
Great duffel...but mine is defective
I have been searching for a long time for a quality duffel that contained the pockets I wanted and the size I desired. I was elated to finally locate Skyway's Sigma 5 22" duffel online. The duffel just arrived, and I was pleased with it. However, when I went to attach the shoulder strap, I received a big surprise. To my great, great disappointment, I discovered the bag is defective. It is missing a tether! So much for the perfect bag at a reasonable price. Now I must hassle with a return...and decide if I want to take a chance on ordering a replacement or just continue on with my search.
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