poor communication between consumer and support teams, including repair center
retail store will only offer "fair market value" when replacing TV.
Samsung should offer to reimburse directly to you the price paid for the TV.
I had this TV since 12/2017. It has a great picture and sound quality however the connection to the internet is terrible. It connects to my router with no problems but it fails to connect to the internet sometimes even though my other devices in the same location have no problem. When it does connect the speed is extremely slow. Again I compare it with speed test done via the TV then performed with another device at same location (Laptop/Phone/etc). I usually have to use my Apps via the Xbox located under the TV because the TV does not have a connection to the Internet or its just too slow.
The other issue I have seen is when my tv is connected Xfinity and there are some HD shows that have a Judder (robotic movement).
For the Price you would think they would fix these issues since they have known about them for over a year according to all of the review out there.
Great TV, great features and a breeze to install/setup
Average rating:5out of5stars, based on0reviews
This TV replaced our 10 year old Samsung TV. There was nothing wrong with the other one, but as you get older your eyes aren't so good. The difference between the two is night and day. Great viewing from any angle, colors are brilliant and not over powering, the blacks are deep and bring out details we had never seen before. All the apps that come with it are so easy to use and setup. I could go on but the only thing I can say is it doesn't disappoint!
Just got the tv yesterday. Love the picture quality. Excellent for gaming. Only thing that disappoints about the tv itself is picture quality in dark environments. For instance, a night race on forza..couldn't really see the difference between the car, wheels and ground. I'm still playing with the settings but I've read other reviews that said it struggled in this area. Price is fair. Would have liked one of the more expensive models but couldn't justify spending that much money just to game.
One more thing, and this isn't about the tv itself, but Samsung why put a sticker directly on the screen? I had to buy a special screen cleaner and scrub for 20mins to remove residue left behind. Only a small area in the top left corner but still annoying. Seems to be an issue worth addressing as I found an entire forum dedicated to removal of that sticker and it's residue.
This is without a doubt the finest television that we have ever owned. Great picture and the first television that did not need a sound bar. The only negative thing that I could say about it was the TV picture would darken when the level of light decreased in the room. This was solved by simply turning off the eco settings. The picture now stays at the same brightness level and does not change. Beautiful picture . I simply cant say enough good things about it. Buy one and you will never be sorry!!
Overall this is an excellent tv. We have a few small quibbles:
1. The pedestal stand is a bit flimsy, the tv leans slightly to the right
2. The tv dims too much in low ambient light levels in standard mode. We are constantly changing modes to brighten up the picture as our viewing room darkens in the evening.
The remote is excellent after a short learning period. the picture looks great when you find a 4K source.
The picture and so forth quite good. And all the features, pairing with spectrum cable box all ok. Just think remote small and easy to lose. Also intuitively, when you press the guide button, i keep using this button to search the guide but instead this button changes the channel. You have to use middle button for searching guide. Also no page up/down so one channel at a time. Anyone who has this tv knows what im talking about. Voice command pretty cool. Speakers could be louder/clearer.
Should have got the qled for the price. Using Samsung's new slow motion camera on my s9 I realize the oled from another company is seemless.. my mu9000 ... let's just say the motion rate on the oled is really seemless... lol still love my Samsung tv.. it was expensive though..
Great TV for this money, picture quality for me ok, can't tell i'm been so impressed , design is amazing specially metal frame around screen, quality of everything very good, speed of TV to access everything (USB Devices, or browsing, settings) for use couple month never freeze or something like that.