Planned a trip to Florida with my 15 year old camo loving son. Luggage arrived 4 days before departure and one piece was missing and two of the other pieces were damaged beyond usability. After examining the box, discovered the shipping box was destroyed where the damage was done to the luggage. Contacted customer service and within two days had an entire new set, all four pieces, without having to return damaged set first!!! Blew my mind! Trip was a big success and my son was ecstatic with his luggage. Very well made and durable for airplane travel.