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John G. Miller

QBQ! the Question Behind the Question: Practicing Personal Accountability at Work and in Life

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<b><p>The lack of personal accountability is a problem that has resulted in an epidemic of blame, victim thinking, complaining, and procrastination. No organization--or individual--can successfully compete in the marketplace, achieve goals and objectives, provide outstanding service, engage in exceptional teamwork, or develop people without personal accountability. </p><p></p>John G. Miller believes that the troubles that plague organizations cannot be solved by pointing fingers and blaming others. Rather, the real solutions are found when each of us recognizes the power of personal accountability. In <i>QBQ! The Question Behind the Question</i>(R)<i>, </i> Miller explains how negative, ill-focused questions like &quot;Why do we have to go through all this change?&quot; and &quot;Who dropped the ball?&quot; represent a lack of personal accountability. Conversely, when we ask better questions--QBQs--such as &quot;What can I do to contribute?&quot; or &quot;How can I help solve the problem?&quot; our lives and our organizations are transformed.<p></p><p><br />THE QBQ! PROMISE</p></b> <p>This remarkable and timely book provides a practical method for putting personal accountability into daily actions, with astonishing results: problems are solved, internal barriers come down, service improves, teams thrive, and people adapt to change more quickly. <i>QBQ!</i> is an invaluable resource for anyone seeking to learn, grow, and change. Using this tool, each of us can add tremendous worth to our organizations and to our lives by eliminating blame, victim-thinking, and procrastination.</p> <p> <br /><i>QBQ!</i> was written more than a decade ago and has helped countless readers practice personal accountability at work and at home. This version features a new foreword, revisions and new material throughout, and a section of FAQs that the author has received over the years.</p> <p></p> <b><p></p></b> <p></p>

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The lack of personal accountability is a problem that has resulted in an epidemic of blame, victim thinking, complaining, and procrastination. No organization--or individual--can successfully compete in the marketplace, achieve goals and objectives, provide outstanding service, engage in exceptional teamwork, or develop people without personal accountability.

John G. Miller believes that the troubles that plague organizations cannot be solved by pointing fingers and blaming others. Rather, the real solutions are found when each of us recognizes the power of personal accountability. In QBQ! The Question Behind the Question(R), Miller explains how negative, ill-focused questions like "Why do we have to go through all this change?" and "Who dropped the ball?" represent a lack of personal accountability. Conversely, when we ask better questions--QBQs--such as "What can I do to contribute?" or "How can I help solve the problem?" our lives and our organizations are transformed.


THE QBQ! PROMISE

This remarkable and timely book provides a practical method for putting personal accountability into daily actions, with astonishing results: problems are solved, internal barriers come down, service improves, teams thrive, and people adapt to change more quickly. QBQ! is an invaluable resource for anyone seeking to learn, grow, and change. Using this tool, each of us can add tremendous worth to our organizations and to our lives by eliminating blame, victim-thinking, and procrastination.


QBQ! was written more than a decade ago and has helped countless readers practice personal accountability at work and at home. This version features a new foreword, revisions and new material throughout, and a section of FAQs that the author has received over the years.

The lack of personal accountability is a problem that has resulted in an epidemic of blame, victim thinking, complaining, and procrastination. No organization—or individual—can successfully compete in the marketplace, achieve goals and objectives, provide outstanding service, engage in exceptional teamwork, or develop people without personal accountability.  

John G. Miller believes that the troubles that plague organizations cannot be solved by pointing fingers and blaming others. Rather, the real solutions are found when each of us recognizes the power of personal accountability. In QBQ! The Question Behind the Question®, Miller explains how negative, ill-focused questions like “Why do we have to go through all this change?” and “Who dropped the ball?” represent a lack of personal accountability. Conversely, when we ask better questions—QBQs—such as “What can I do to contribute?” or “How can I help solve the problem?” our lives and our organizations are transformed.


THE QBQ! PROMISE

This remarkable and timely book provides a practical method for putting personal accountability into daily actions, with astonishing results: problems are solved, internal barriers come down, service improves, teams thrive, and people adapt to change more quickly. QBQ! is an invaluable resource for anyone seeking to learn, grow, and change. Using this tool, each of us can add tremendous worth to our organizations and to our lives by eliminating blame, victim-thinking, and procrastination.

                                                                                                 
QBQ! was written more than a decade ago and has helped countless readers practice personal accountability at work and at home. This version features a new foreword, revisions and new material throughout, and a section of  FAQs that the author has received over the years.

Specifications

Publisher
Penguin Publishing Group
Book Format
Hardcover
Original Languages
English
Number of Pages
160
Author
John G. Miller
Title
QBQ! the Question Behind the Question: Practicing Personal Accountability at Work and in Life
ISBN-13
9780399152337
Publication Date
September, 2004
Assembled Product Dimensions (L x W x H)
8.53 x 5.75 x 0.64 Inches
ISBN-10
0399152334

Customer reviews & ratings

Average Rating:(3.8)out of 5 stars
15%Recommended(0 of 2)
5 stars
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Most helpful positive review
Average Rating:(5.0)out of 5 stars
I like to collect book...
I like to collect books I've read as a sort of "badge of honor". But, they usually end up collecting dust after the first read. However, QBQ is different. I was amazed the first time I read it because, yes, it contains some "common sense" concepts, but they're presented in such an articulate and entertaining way that they really send the points home. So many stories simply make me smile. I felt a profound change in my demeanor and attitude after reading this book because it really made me examine the way I thought and interacted with others. And every 6 to 12 months or so, I'll start feeling like I'm blaming others for things more than I should. I'll pick up QBQ and read a few chapters (or just the whole thing again!) and will feel "refreshed". I love one thing John wrote about in the middle of the book too regarding "there's probably someone you're thinking about who should read this book" (paraphrasing). It was true! Although I know it helps me, there are certain people I interact with who would benefit from it greatly! In all honesty, anyone and everyone can benefit from this. Plus, it's so affordable and such a quick, entertaining read, how can you not afford to own it? Lastly, I'd like to plug the QBQ Twitter feed and e-mail subscription. The QBQ concept is laid out beautifully in this book, but John sends out occasional e-mail stories exemplifying the QBQ mentality. It's a great way to keep QBQ fresh and alive. Great stuff!
Most helpful negative review
3 customers found this helpful
Average Rating:(1.0)out of 5 stars
Truly godawful. Firml...
Truly godawful. Firmly in the school of "take a single decent but common-sense idea and develop it into a pseudo-religious doctrine, then beat it over your reader's head over the course of 100+ large-print pages." A common thread in the stories he presents as examples are customer service workers being rewarded for paying for things out of their own pockets, for dubious reward (one such parable has the employee rewarded with a substantial tip, which she smarmily contributes to the "employee pizza fund" because it is against the policy of the big box retailer that employs her to accept tips.) That said, Miller's fundamental point - that the fastest, best way to get something done is to take responsibility for it oneself - is valid and probably worth saying. He devotes an entire chapter to what's wrong with the question "why?" ("leads to victim thinking...") Yikes.
Most helpful positive review
Average Rating:(5.0)out of 5 stars
I like to collect book...
I like to collect books I've read as a sort of "badge of honor". But, they usually end up collecting dust after the first read. However, QBQ is different. I was amazed the first time I read it because, yes, it contains some "common sense" concepts, but they're presented in such an articulate and entertaining way that they really send the points home. So many stories simply make me smile. I felt a profound change in my demeanor and attitude after reading this book because it really made me examine the way I thought and interacted with others. And every 6 to 12 months or so, I'll start feeling like I'm blaming others for things more than I should. I'll pick up QBQ and read a few chapters (or just the whole thing again!) and will feel "refreshed". I love one thing John wrote about in the middle of the book too regarding "there's probably someone you're thinking about who should read this book" (paraphrasing). It was true! Although I know it helps me, there are certain people I interact with who would benefit from it greatly! In all honesty, anyone and everyone can benefit from this. Plus, it's so affordable and such a quick, entertaining read, how can you not afford to own it? Lastly, I'd like to plug the QBQ Twitter feed and e-mail subscription. The QBQ concept is laid out beautifully in this book, but John sends out occasional e-mail stories exemplifying the QBQ mentality. It's a great way to keep QBQ fresh and alive. Great stuff!
Most helpful negative review
3 customers found this helpful
Average Rating:(1.0)out of 5 stars
Truly godawful. Firml...
Truly godawful. Firmly in the school of "take a single decent but common-sense idea and develop it into a pseudo-religious doctrine, then beat it over your reader's head over the course of 100+ large-print pages." A common thread in the stories he presents as examples are customer service workers being rewarded for paying for things out of their own pockets, for dubious reward (one such parable has the employee rewarded with a substantial tip, which she smarmily contributes to the "employee pizza fund" because it is against the policy of the big box retailer that employs her to accept tips.) That said, Miller's fundamental point - that the fastest, best way to get something done is to take responsibility for it oneself - is valid and probably worth saying. He devotes an entire chapter to what's wrong with the question "why?" ("leads to victim thinking...") Yikes.
I like to collect books I've read as a sort of "badge of honor". But, they usually end up collecting dust after the first read. However, QBQ is different. I was amazed the first time I read it because, yes, it contains some "common sense" concepts, but they're presented in such an articulate and entertaining way that they really send the points home. So many stories simply make me smile. I felt a profound change in my demeanor and attitude after reading this book because it really made me examine the way I thought and interacted with others. And every 6 to 12 months or so, I'll start feeling like I'm blaming others for things more than I should. I'll pick up QBQ and read a few chapters (or just the whole thing again!) and will feel "refreshed". I love one thing John wrote about in the middle of the book too regarding "there's probably someone you're thinking about who should read this book" (paraphrasing). It was true! Although I know it helps me, there are certain people I interact with who would benefit from it greatly! In all honesty, anyone and everyone can benefit from this. Plus, it's so affordable and such a quick, entertaining read, how can you not afford to own it? Lastly, I'd like to plug the QBQ Twitter feed and e-mail subscription. The QBQ concept is laid out beautifully in this book, but John sends out occasional e-mail stories exemplifying the QBQ mentality. It's a great way to keep QBQ fresh and alive. Great stuff!
Truly godawful. Firmly in the school of "take a single decent but common-sense idea and develop it into a pseudo-religious doctrine, then beat it over your reader's head over the course of 100+ large-print pages." A common thread in the stories he presents as examples are customer service workers being rewarded for paying for things out of their own pockets, for dubious reward (one such parable has the employee rewarded with a substantial tip, which she smarmily contributes to the "employee pizza fund" because it is against the policy of the big box retailer that employs her to accept tips.) That said, Miller's fundamental point - that the fastest, best way to get something done is to take responsibility for it oneself - is valid and probably worth saying. He devotes an entire chapter to what's wrong with the question "why?" ("leads to victim thinking...") Yikes.

Frequent mentions

1-5 of 13 reviews
Average Rating:(5.0)out of 5 stars

I like to collect book...

I like to collect books I've read as a sort of "badge of honor". But, they usually end up collecting dust after the first read. However, QBQ is different. I was amazed the first time I read it because, yes, it contains some "common sense" concepts, but they're presented in such an articulate and entertaining way that they really send the points home. So many stories simply make me smile. I felt a profound change in my demeanor and attitude after reading this book because it really made me examine the way I thought and interacted with others. And every 6 to 12 months or so, I'll start feeling like I'm blaming others for things more than I should. I'll pick up QBQ and read a few chapters (or just the whole thing again!) and will feel "refreshed". I love one thing John wrote about in the middle of the book too regarding "there's probably someone you're thinking about who should read this book" (paraphrasing). It was true! Although I know it helps me, there are certain people I interact with who would benefit from it greatly! In all honesty, anyone and everyone can benefit from this. Plus, it's so affordable and such a quick, entertaining read, how can you not afford to own it? Lastly, I'd like to plug the QBQ Twitter feed and e-mail subscription. The QBQ concept is laid out beautifully in this book, but John sends out occasional e-mail stories exemplifying the QBQ mentality. It's a great way to keep QBQ fresh and alive. Great stuff!

Helpful?
Average Rating:(5.0)out of 5 stars

I was given this book ...

I was given this book as a part of a Dave Ramsey seminar. A short and easy read, the book is full of great ideas and self awareness thoughts. Made me re-think how I addressed problems both in my work and personal life. Just finished refreshing myself with the concept again I would highly recommend this book.

Helpful?
Average Rating:(5.0)out of 5 stars

A book on personal res...

A book on personal responsibility. And a good one at that. It shows you how to take charge and not wait on others.

Helpful?
Average Rating:(4.0)out of 5 stars

Culture of my new depa...

Culture of my new department This is like most corporate books - a very quick read. Even at 140 pages you definitely can read it over your lunch hour. The concept is pretty simple and I have to admit had I read this prior to leaving my last role I might still be there...glad this book waited until I was here. My biggest take away was that you cannot change those others so ask the questions that will help you to determine what you can do to help yourself.

Helpful?
Average Rating:(4.0)out of 5 stars

My manager just gave t...

My manager just gave this to all the new hires to read. I liked it a lot, and I think it will help me actually ask better questions. The anecdotal style made it a quick read, and kept it interesting.

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