Warranty Information:Our goal is to offer only the finest personalized gifts available, ones that will create lasting memories and provide years of enjoyment. Each item we select must meet our strict standards for workmanship and design. Our highly-trained production staff then artfully customizes each order to your specifications. And before any item ships from our facility, it must pass a final inspection for quality and accuracy. Personal Creations stands behind the quality of every product we sell. Cancellations and changes can not be made since each item is immediately manufactured with your personalization. All returns or exchanges must be made within 60 days of receipt. Personalized items cannot be returned for reasons other than defects in materials or workmanship. If your order it is not 100% free from defects in materials and workmanship, you may return it in new condition and in its original packaging for a prompt credit, exchange or full refund.