I received a stock print sample of this item so I cannot tell you whether the company is easy to work with or whether your personalized name or picture will be accurate. I also have no feedback from real people to whom I have mailed it.
What I can tell you, is that it is printed on a nice cardstock, and the sample is very nice with clear pictures and beautiful font. Although, since they did not send me an envelope, I cannot address whether those are nice or not. In short, since I have not actually been able to use this product myself, I feel I can neither give it a good or a bad review. As a result, I have given it three stars, and cannot recommend it to you.