Hello Valued Customer, please accept our sincerest apology for this unfortunate experience you had with our Onn 3.5 mm Auxiliary Code Audio Cable Kit. As the manufacturer, we strive to provide complete customer satisfaction for people like yourself that purchase our products. We are committed to making this right and would love the opportunity to work with you directly to resolve the issue, as quickly as possible.<br /><br />At your earliest convenience, please give us call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4, and provide our Consumer Care Team with your personal ticket number 391863, so that we can resolve your issue promptly. If you’d prefer to email, our contact is email@example.com and please include your personal ticket number (391863) in the subject line. Thank you and have a great day!