Reading some of these reviews almost made me not order this item. I'm glad I decided to order it. Every Friday night is movie night for my kids and they love popcorn so I decided to look for a popper. We've used it twice now and it popped every single kernel. There was a weird burning smell with the first use but it went away. I think the key is to follow the instructions. It clearly says let it heat up for two minutes then turn it off, add your popcorn, and then switch it back on. I did that and had no problems at all. I think the people who are having issues are not following the instructions. My four children (ages 6 and under)love watching the popcorn fall into the bowl. I really think it is neat and with so many on the market it's hard to choose one. It's compact so I can easily store it under my counter if I want but it doesn't take up much space. It has worked great for me and I'm glad I made this purchase.