I was a bit overwhelmed by some of the negative reviews this product has received, but decided to give it a chance anyways. After reading tons of complaints about "ice clumps", "ice and liquid not mixing", "spout not dispensing" and "lots of noise" I wondered why the item is still up for sale? Well, you'll be disappointed if you expect to get perfect results right off the bat. There will be experimenting. Lots of it. I admit I was flustered with my first tries resulting in a sullen mess... but to be honest, it all depends on what you want to do with the machine, over time I have learned every drink requires a certain amount of ice, liquids, and of course processing time to come out the right way. Don't expect your drink to be "slushy" or dispensed neatly if you don't put in something to give it a little consistency: I started adding a half banana or some corn syrup to my sweet drinks or a half tomato to the salty ones and it made a WORLD of difference. Not only that, the mix dispenses smoothly and ice stopped ending trappped at the bottom of the unit - everything comes out! The design is cool and is relatively easy to clean. By correctly measuring ingredient amounts and ice-shaving time I have managed to prepare perfect margaritas, fruit smoothies, icy protein shakes and even coarsely crushed ice for snow cones. THE THING WORKS. A true find and an awesome machine if, and only IF, you bear with it and take the time to learn to use it properly. I did and I'm very happy with my purchase!